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Shipping & Returns

Returns Policy

You may return most new, unopened items within 7 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within 10 days of us receiving your return, however, in many cases you will receive a refund more quickly. This time period includes the time it takes us to process your return once we receive it back (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 5 business days).

Please call us on
0115 8716899 for an RA returns number, this must be clearly shown on the outside of return parcel.

Customer Returns Opening Hours

Monday           9am to 5:30 PM
Tuesday          9am to 5:30 PM
Wednesday   9am to 5:30 PM
Thursday        9am to 5:30 PM
Friday             9am to 5:30 PM
Saturday        Closed
Sunday           Closed

Once you have a returns number, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up.